Upload Documents (DOC, PDF, CSV, XLSX, TXT)
Upload documents to extend your knowledge base with additional data sources beyond website content.
📄 Supported file types
Witzo supports:
DOC
PDF
DOCX
CSV
XLS
XLSX
TXT
Plan Restriction:
| Plan | Limit |
|---|---|
| Free | 4 documents |
| Basic | 10 documents |
| Enterprise | Unlimited documents |
File size considerations
Large files:
- Take longer to process
- Increase chunk count
- May impact retrieval precision
Keep documents structured and focused.
When to upload documents
Upload documents when:
- Pricing is not fully on website
- Product catalogs are in Doc format
- Internal knowledge needs to be referenced
- Policies are stored offline
Replacing outdated files
| Step | Action |
|---|---|
| 1 | Go to Dashboard -> Data Sources |
| 2 | Delete the outdated file |
| 3 | Upload the updated version |
| 4 | Retrain |
Avoid keeping both old and new versions.
Organizing content for better accuracy
Best practices:
- Use clear headings
- Avoid scanned image-only PDFs
- Keep one topic per document
- Remove duplicate content
Structured content improves answer precision.
Important Notes or Limitations
Scanned PDFs without selectable text may not extract properly.