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Data Deletion and GDPR Considerations

Witzo enables deletion of knowledge sources, chats, and key resources, while GDPR compliance depends on operational and legal processes.

Overview​

Data removal is supported at resource level. Full regulatory compliance requires policy, documentation, and workflow controls outside the application.

Deleting Data Sources​

You can delete:

Item
Website URLs
Individual scraped pages
Uploaded documents

Deletion removes indexed content and prevents it from being used in future responses.

Note:Retraining may be required after cleanup.

Deleting Chats​

Chat records and session data can be removed through backend resource deletion endpoints. Deletion removes:

Item
Conversation history
Associated summaries
Lead-linked chat references

Plan-based history limits affect visibility, not underlying storage logic.

Account Deletion Workflow​

A complete self-serve account deletion flow is not fully productized in the current repository. For full account purge, a cascading deletion workflow should include:

Step
User account removal
Widget removal
Knowledge cleanup
Leads deletion
Conversation cleanup
Session cleanup
Status:This feature is not currently available in the dashboard.

GDPR Compliance Considerations​

GDPR compliance requires:

Requirement
Legal basis for processing
Data retention policy
Data Processing Agreement (DPA)
Data access requests handling
Deletion request audit logs

Application-level deletion alone does not equal GDPR compliance.

Compliance depends on:

Hosting region
Operational processes
Legal documentation
Internal governance
Important Notes Or Limitations
Full account deletion workflow is not currently exposed in the dashboard.
Data retention timelines must be defined by your organization.
Compliance requires both technical and legal alignment.