Visitor Ratings and Feedback
Track visitor satisfaction using simple thumbs-up and thumbs-down feedback.
Overview
Visitors can rate AI responses using a simple thumbs up/down system. Ratings help you understand response quality and improve training.
Thumbs Up / Down System
After a response, visitors can:
Thumbs up
Thumbs down
Ratings are submitted via a public rating endpoint tied to the session.
How Ratings Are Tracked
Ratings are stored per conversation session.
You can:
- Monitor rating trends
- Identify negative feedback
- Improve Data Sources if accuracy drops
Ratings do not alter answers automatically. They serve as feedback signals.
Plan Gating
Plan Restriction
| Free: | Not available |
|---|---|
| Basic: | Available |
| Enterprise: | Available |
(See capability flags in Witzo Desc)
Important Notes or Limitations
- No detailed comment box currently included
- Ratings are session-based
- No automated retraining triggered by ratings