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Subscription Management and Cancellation

Manage your subscription status and understand what happens when you cancel your Witzo plan

Overview​

Your subscription determines your active plan, feature access, and usage limits.

Note:Subscription-related status fields exist in the current implementation (Witzo Desc).

Plan Status​

Your account can have one of the following statuses:

Status
Active
Past due
Cancelled

You can check your plan status in:

Dashboard -> Billing

Your active plan determines:

Item
Page limits
Document limits
Lead storage
Feature access

If payment fails, plan access may be restricted depending on billing configuration.

Cancellation Behavior​

To cancel your subscription:

  1. Go to Dashboard -> Billing.
  2. Select Cancel Subscription.
  3. Confirm cancellation.

After cancellation:

Result
Your plan remains active until the end of the current billing cycle.
At cycle end, your account reverts to the Free plan limits.
Note:Cancellation status fields exist in the current subscription schema (Witzo Desc).

Data Impact After Cancellation​

When your plan reverts to Free:

Pages​

If you trained more than 15 pages:

Result
Only the first 15 remain within Free limits.
Additional pages may not be accessible for retraining until upgrade.

Documents​

If you uploaded more than 4 documents:

Result
Only 4 remain within Free limits.
Extra documents are not processed further unless you upgrade again.

Leads​

If you stored more than 3 leads:

Result
Existing leads remain visible.
New leads beyond Free limit are not stored.

Conversations​

Result
Conversation limit adjusts to Free monthly allowance.
No automatic deletion occurs during downgrade.

Your historical data remains in the system unless manually deleted.

Important Notes
Refund logic is not defined in the current billing implementation (Witzo Desc).
Deleting your account requires a dedicated account deletion workflow.
GDPR compliance requires operational and legal processes beyond system behavior.